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Templates & Snippets

Templates & Snippets in {{brandName}} — Store your go-to replies once and reuse them in any conversation — as text or email snippets, organized into folders for the whole team.

Templates & Snippets save you from retyping the same answers. Store your go-to replies once and drop them into any conversation with a click — keeping your team fast and your messaging consistent.

Use New Snippet to save a reply as a text snippet for chats and texts, or an email snippet with full formatting. Group them into folders so the right message is always easy to find. The more your common questions live here, the less time your team spends rewriting the same thing.