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Conversation Settings

Conversation Settings in {{brandName}} — Control how your shared inbox behaves for the whole team — set service-level targets that apply across every channel.

Conversation Settings control how your shared inbox behaves for everyone on the team. The headline option is your service-level targets — set them here and they apply across every channel and teammate.

Tune these once and the rules carry through consistently, so the response-time expectations you measure in Conversation Analytics are the same ones the whole team is working to.